Victory Motors of Craig Inc

I went in on Thursday Feb 8, 2024 for an oil change. Afterwards I drove directly to work and didn't leave again until 5:00 pm. I then went to pick up my grandson and let my car idle while waiting. The radio went off and a dashboard light came on. I shut the car off and then restarted it. The radio worked again, but soon it again went off and the dashboard light came back on. I shut the car off again. After my grandson got into the car I restarted it and we headed for home. While driving, the radio went off and the dashboard light came back on. When I arrived home I checked what the light meant and it said there was electrical problems and to contact the dealer immediately. Then my husband came into our garage and asked if I smelled the car and I showed him the owners manual and what the light meant. He popped the hood and the oil had drained into the car below the engine. He then checked the oil and there was none left in it. He called the dealer, and they wanted him to bring the car in but he said there was no oil left in it and he wasn't going to drive it. They send 2 technicians to our house, Craig and another guy, and they put in another oil filter, new oil and took my car and washed it at the car wash. They were there for about 1 1/2 hours, but all seems well now. I hope there was no damage to my engine because of this, but so far my car seems okay. Craig said it might smell for awhile, which it does, but I'm remembering how he said it will smell for a few times of driving it. We were very pleased with the exceptional service from Craig and the other guy because they came to our house, after hours, and made things right with our car. Thank you very much!

The service we received from the staff at Victory Motors was superior. Brent and the Service Department was extremely flexible, reliable, and accommodating. Steve ensured that we were taken care of as they were trying to figure out the problem with the truck. Wyatt, from sales was extremely knowledgable and flexible in helping us get our extended warranty! This is the reason we will continue to purchase our vehicles from them. Thank You!

Victory Motors has the best customer service in town. I have always purchased my vehicles from Victory Motors and if I ever have an issue they have personally came to my home and jumped my car (dead battery) and taken it to the shop for diagnosing. Last week this was the case and they installed the new battery and brought my car back to me. Steve Maneotis and staff are truly the best.

We were in town from WA State for my husband to work on a quick repair at the power plant. We were having some issues with our brakes, I called, explained our issues and they worked us asap. We really appreciated the willingness to help us out! So happy they did due to our drive back home was a solid 15 hour drive in snow storms and bad road conditions. We did have an issue with MJ one of the service reps. We called to check on the progress of our truck, he put us on hold right away after answering the phone we didn’t even get to say why we were calling, we waited for over an half an hour and he never did answer!! Other then him, everyone else was awesome to deal with.

Had a pleasant experience purchasing a new truck from Victory Motors of Craig. I was able to speak with Eric who is my salesman, in advance of me driving three hours, and we were able to get everything worked out so when I showed up all I had to do a sign paperwork. The general manager, Cody, give me a very fair trade in value on my truck I was pleasantly surprised. Wyatt in the finance department is also a pleasure to deal with. Both Eric and Wyatt wait an hour till after the dealership and closed so that I can get there and sign my paperwork to bring my truck home that night. My purchasing experience met all the expectations that I had. I only wish I didn’t live so far away So that I could have service there as well. Justin.

Extremely disappointed in the time it took. My appt was at 11 am I scheduled over 2 months ago. Took it in for a checkup. Called at 2 and no updates. They called me at 4 and told me it would be $240 total for a $60 coolant tank+labor. By 520pm I called them and they did not work on it , intended to keep my car till next day and did not intend to notify me of this. I had to get angry on the phone for any results. I have work and children to take to school and this is my only vehicle. They ended up replacing my coolant tank. Got there and my bill was $280. 40$ more than what they quoted me which was already completely ridiculously priced as it is. After they gave me a discount I still paid $255. I've had nothing but problems with this vehicle since I purchased it at victory motors and I paid thousands for a warranty that was pushed on me to purchase as "it covers practically everything" and has covered very very little of the excessive amount of repairs I've had to do

This dealership was very impressive with a service turnaround on a damaged transmission issue! While hunting opening day of 2nd season on Black Mountain the Aisin transmission in my dad’s 2022 Ram 3500 lost gears 1-3 and was stuck in high gear. We got it to the dealership, they ran the engine light codes and had the problem diagnosed in a few short minutes from arrival. The service manager worked the truck into their busy schedule and had it repaired in 3 business days. This helped us by keeping us on track to get back to Texas on time and be able to pull my dad’s toy hauler back. All in all, the service and customer support exceeded all expectations. Victory Motors of Craig is top of the line!